Hostel Bookings Policy: Freedom Cairns
- Check-in is available from 2pm. Guests must check-out by 10am on their day of departure. Luggage storage is available.
- Persons under the age of 18 are not permitted to stay at Freedom Cairns without their parent or guardian.
- Accommodation must be paid in full at or prior to check-in. Bookings taken over the telephone will require payment of a deposit equal to one night’s accommodation for the booking.
- 24-hour cancellation policy: There is no cancellation fee for bookings cancelled at least 24 hours prior to check-in. Bookings cancelled less than 24 hours prior to check-in will be charged a cancellation fee equivalent to the cost of the first night’s accommodation.
- All guests are required to present valid photo identification when checking-in. Freedom Cairns will only accept a valid international Passport for international guests. Guests without a valid photo ID will not be permitted to check-in.
- Freedom accepts EFTPOS, VISA, MasterCard and American Express. American Express credit card transactions incur a standard surcharge on the total transaction amount.
- Freedom Cairns only has stair access to the property. The property is currently unable to support accessibility requirements of mobility impaired persons.
- Noise: Please respect other guests by limiting the amount of noise after 10.00pm.
- No animals are allowed in the property with the exception of guide or assistance dogs.
- Management reserves all rights to refuse to provide accommodation to any person.
Hostel Bookings Policy: Freedom Rainbow Beach
- Check-in is available from 12:30 pm. Guests must check-out by 9.30am on their day of departure. Luggage storage is available.
- Persons under the age of 18 are not permitted to stay at Freedom Rainbow without their parent or guardian.
- Guests staying in dormitory rooms must be aged 18+.
- Accommodation must be paid in full at or prior to check-in. Bookings taken over the telephone will require payment of a deposit equal to one night’s accommodation for the booking.
- 24-hour cancellation policy: There is no cancellation fee for bookings cancelled at least 24 hours prior to check-in. Bookings cancelled less than 24 hours prior to check-in will be charged a cancellation fee equivalent to the cost of the first night’s accommodation.
- If you have made a reservation for more than one person in a dormitory room and you want to be allocated beds in the same room, then please make this request at the time of booking. If you do not make a request at time of your booking then we cannot guarantee that we will be able to accommodate the entire group in one room.
- All guests are required to present valid photo identification when checking-in. Freedom Rainbow will only accept a valid international Passport for international guests. Guests without valid photo ID will not be permitted to check-in.
- Freedom accepts cash, EFTPOS, VISA and MasterCard.
Promotion: Stay 7 nights and get the 8th free
- Stay seven nights at Freedom Hostels within three months and Freedom Hostels will give you an eighth night free.
- Nights at all Freedom Hostels qualify (Freedom Rainbow Beach and Freedom Cairns) and do not need to be consecutive.
- Card must stamped by Freedom Hostels with the Freedom Hostels stamp and each stamp must be dated by a Freedom Hostels staff member.
- Cards that are illegible or that have been tampered with in the reasonable opinion of Freedom Hostels will be void.
- Bookings are not required. However, if you do wish to book in advance please contact Freedom Hostels directly on 1800 180 288.
- Rooms will be allocated at the sole discretion of Freedom Hostels at the time of arrival (including free nights booked in advance).
- Guests at Freedom Hostels must comply with the Freedom Hostels Guest Code of Conduct and any other terms and conditions that apply to Guests using the hostel facilities or services.