Hostel Bookings Policy: Freedom Cairns

• Check-in is available from 1pm. Guests must check-out by 10am on their day of departure. Luggage storage is available.
• Persons under the age of 18 are not permitted to stay at Freedom Cairns without their parent or guardian.
• Guests staying in dormitory rooms must be aged between 18-35.
• Accommodation must be paid in full at or prior to check-in.  Bookings taken over the telephone will require payment of a deposit equal to one night’s accommodation for the booking.
• 24-hour cancellation policy: There is no cancellation fee for bookings cancelled at least 24 hours prior to check-in. Bookings cancelled less than 24 hours prior to check-in will be charged a cancellation fee equivalent to the cost of the first night’s accommodation.
• If you have made a reservation for more than one person in a dormitory room and you want to be allocated beds in the same room, then please make this request at the time of booking. If you do not make a request at time of your booking then we cannot guarantee that we will be able to accommodate the entire group in one room.
• All guests are required to present valid photo identification when checking-in. Freedom Cairns will only accept a valid international Passport for international guests. Guests without a valid photo ID will not be permitted to check-in.
• We don’t accept local IDs with the postcodes 4868, 4869, 4870, 4878. Postcodes 4865 and 4879 need to enquire before booking.
• Freedom accepts cash, EFTPOS, VISA, MasterCard and American Express. American Express credit card transactions incur a standard surcharge on the total transaction amount.
• Freedom Cairns only has stair access to the property. The property is currently unable to support accessibility requirements of mobility impaired persons.
• Noise: Please respect other guests by limiting the amount of noise after 10.00pm.
• Room Keys: You must show your room key to gain access to the property after 10.00pm. Strictly no visitors are permitted after this time. Loss of room key incurs an $10.00 charge.
• No animals are allowed in the property with the exception of guide or assistance dogs.
• Management reserves all rights to refuse to provide accommodation to any person.

Hostel Bookings Policy: Freedom Rainbow Beach

• Check-in is available from 12:30 pm. Guests must check-out by 9.30am on their day of departure. Luggage storage is available.
• Persons under the age of 18 are not permitted to stay at Freedom Rainbow without their parent or guardian.
• Guests staying in dormitory rooms must be aged 18+.
• Accommodation must be paid in full at or prior to check-in.  Bookings taken over the telephone will require payment of a deposit equal to one night’s accommodation for the booking.
• 24-hour cancellation policy: There is no cancellation fee for bookings cancelled at least 24 hours prior to check-in. Bookings cancelled less than 24 hours prior to check-in will be charged a cancellation fee equivalent to the cost of the first night’s accommodation.
• If you have made a reservation for more than one person in a dormitory room and you want to be allocated beds in the same room, then please make this request at the time of booking. If you do not make a request at time of your booking then we cannot guarantee that we will be able to accommodate the entire group in one room.
• All guests are required to present valid photo identification when checking-in. Freedom Rainbow will only accept a valid international Passport for international guests.  Guests without valid photo ID will not be permitted to check-in.
• Freedom accepts cash, EFTPOS, VISA and MasterCard.

Promotion: Stay 7 nights and get the 8th free

• Stay seven nights at Freedom Hostels within three months and Freedom Hostels will give you an eighth night free.
• Nights at all Freedom Hostels qualify (Freedom Rainbow Beach and Freedom Cairns) and do not need to be consecutive.
• Card must stamped by Freedom Hostels with the Freedom Hostels stamp and each stamp must be dated by a Freedom Hostels staff member.
• Cards that are illegible or that have been tampered with in the reasonable opinion of Freedom Hostels will be void.
• Bookings are not required.  However, if you do wish to book in advance please contact Freedom Hostels directly on 1800 180 288.
• Rooms will be allocated at the sole discretion of Freedom Hostels at the time of arrival (including free nights booked in advance).
• Guests at Freedom Hostels must comply with the Freedom Hostels Guest Code of Conduct and any other terms and conditions that apply to Guests using the hostel facilities or services.