FAQ

Freedom Cairns

Do you have free WiFi?

We’ve got free, high-speed WiFi hostel wide, so you can post holiday snaps to your heart’s content, or FaceTime your mum and tell her how much you miss her!

Where can I store my luggage?

We’ve got a free luggage storage space located at reception.

Can I store my luggage after I check out?

Yes you can. Just make sure you don’t forget it when you leave.

What are your reception hours?

We’re open 24 hours a day, but our physical reception is only open from 7 am to 10 pm. If it’s after these hours just give us a call at 07 4220 9306 and we can assist you with anything you need.

Are linen/towels included?

All linen and towels are included.

What’s your smoking policy?

We don’t mind if you smoke. Just keep it outside in the allocated smoking areas.

What’s your cancellation policy?

You can check out our full cancellation policy here but in short if you cancel within 24 hours of your stay, the 1st night of the still will be charged.

Is there parking?

No onsite parking is available. However, there is a parking garage just 2 minute’s drive from the hostel, which is $10 overnight. Free parking can also be found behind the Central Cairns Train Station, which is located 10 min walk from the hostel.

I left something at the hostel, how do I get it back?

That sucks! But no problem, just give us a call or send us an email and we’ll look at your options for postage.

Freedom Rainbow Beach

Do you have free WiFi?

We’ve got free WiFi hostel wide, so you can post holiday snaps to your heart’s content, or FaceTime your mum and tell her how much you miss her!

Where can I store my luggage?

We’ve got a free luggage storage space.

Can I store my luggage after I check out?

Yes, you can. Just make sure you don’t forget it when you leave!

What are your reception hours?

We’re open 24 hours a day, just so we can help you out if you need something at 3am.

Are linen/towels included?

Both linen and towels come with private rooms and villas. If you’re staying in a dorm room and don’t have a towel, we have them available for purchase or hire. 

What’s your smoking policy?

We don’t mind if you smoke. Just keep it outside in the allocated smoking areas.

What’s your cancellation policy?

You can check out our full cancellation policy here but in short if you cancel within 24 hours of your stay, the 1st night of the still will be charged.

Is there parking?

Guest parking is available if you’re staying in a villa. Otherwise, there’s free parking on the road outside of the hostel.

I left something at the hostel, how do I get it back?

That sucks! But no problem, just give us a call or send us an email and we’ll look at your options for postage.